养老服务护士如何应对患者的压力和焦虑?

1个月前

养老服务护士如何应对患者的压力和焦虑?

Answer:

1. Active listening and empathy:

Listen attentively to the patient's concerns and feelings without interrupting.
Validate their emotions and show empathy through nonverbal cues such as nodding and eye contact.

2. Normalize the patient's feelings:

Acknowledge the patient's feelings of pressure and anxiety, even if they seem overwhelming.
Use phrases like "I understand that you're feeling anxious" or "It's perfectly normal to feel overwhelmed in this situation."

3. Provide reassurance and validation:

Remind the patient that they are not alone and that they have support available.
Offer specific examples of the care team's support, such as regular check-ins, emotional support, or access to specialized services.

4. Encourage self-care:

Suggest simple self-care activities that the patient can do to manage their anxiety, such as relaxation techniques like deep breathing, meditation, or progressive muscle relaxation.
Encourage the patient to prioritize rest, adequate sleep, and a balanced diet.

5. Promote problem-solving skills:

Help the patient identify the root cause of their anxiety.
Teach coping mechanisms such as relaxation techniques, time management skills, and communication strategies.

6. Encourage self-reflection:

Ask the patient questions about their thoughts, feelings, and expectations.
Encourage them to reflect on their past experiences and how they have dealt with stress.

7. Provide a safe and supportive environment:

Create a non-judgmental and safe space where the patient can express their feelings without fear of judgment.
Offer emotional support and validation without being overly directive.

8. Encourage self-compassion:

Remind the patient that it's okay to feel anxious and that it's a normal human emotion.
Encourage them to be kind to themselves and to celebrate their successes, even small ones.

9. Refer for additional support: