他们如何与患者家属沟通?
Answer:
- Active listening: Pay close attention to what the patient and family members are saying, both verbally and nonverbally.
- Empathy: Try to understand the patient and family's feelings and perspectives.
- Clear and concise communication: Use simple and easy-to-understand language, avoiding medical jargon.
- Respectful communication: Be respectful of the patient and family's time and opinions.
- Regular updates: Provide regular updates on the patient's condition and any changes in their health.
- Open communication: Encourage the patient and family to ask questions and express their concerns.
- Collaborative decision-making: Work together with the patient and family to develop a plan of care.
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Documenting communication: Document all communication with the patient and family, including the date, time, and key points discussed.
